WARRANTY

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to www.coody.com.my or Coody Malaysia.

How To Obtain Warranty (After Sale Service)

If you have any issues with your purchase, please refer it back to Us. You must take a proof of purchase with you to Us for assessment. The costs of transporting the product to Us for after sale service is the responsibility of the purchaser.

What If You Have Lost Your Receipt?

We shall accept a bank statement that shows your transaction as proof of purchase.

Products Limited Warranty

Products sold by Us have limited warranty (as outlined on the product page) from the date of original retail purchase, this product will be free from defects in material and workmanship. Coody Malaysia, at its option, will repair the product or any component of the product found to be defective during the warranty period. Replacement of the product or any component of the product will be made only if repair is no more workable. If replacement needs to be made, the cost of the product or any component of the product is the responsibility of the purchaser.

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Please keep the original sales receipt. Proof of purchase is required to obtain warranty performance. The warranty is valid only for products that are purchased new and unused from Coody Malaysia and its Authorized Dealers. Products that are sold as Used, given as Free Gift or Sponsorship are not entitled for warranty.

General Exclusions And Limitations

This warranty does not cover normal wear of product and/or parts, parts that are not genuine, consumables, lost parts and accessories, or damage resulting from any of the following: negligent use or misuse of the product; commercial use of the product; use contrary to the operating instructions; disassembly, repair or alteration by anyone other than Coody Malaysia. Further, the warranty does not cover acts of nature, such as fire, flood, and natural disasters. Warranty void if damage to the product results from the use of a part other than a genuine part.

Subject to the warranty terms by Coody Malaysia, the purchaser must pay for the costs of transporting the product, including packaging, freight and insurance costs, to Coody Malaysia for next course of actions. If the warranty claim is substantiated and accepted by Us, We will at Our cost, repair any product or parts and return the product to the purchaser. Coody Malaysia reserves the right to seek reimbursement for any costs and expenses incurred for a warranty claim if the product is found to be in good working order.

Any questions regarding this warranty please contact us Here