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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    To check the availability of a product (whether it’s ready stock or not), you can follow these steps on our website:
     
    1. **Product Page**: Visit the product page of the item you’re interested in purchasing. Here, you should see information about the product’s availability. Look for phrases like “Available,” “Pre Order,” or “Out of Stock”
     
    2. **Quantity Selection**: If the product is available, you’ll typically see a dropdown menu or input field where you can select the quantity you wish to purchase. If the quantity is limited, it may indicate how many units are currently in stock.
     
    3. **Add to Cart**: Once you’ve selected the quantity, you can click the “Add to Cart” button to proceed with your purchase. If the product is out of stock or unavailable, you may see a message indicating this, and the option to add it to your cart may be disabled.
     
    4. **Stock Status**: Some websites also display a real-time stock status next to the product, indicating how many units are currently available for purchase. This can help you quickly determine if the product is in stock before adding it to your cart.
     
    If you’re unsure about the availability of a specific product or need assistance with your purchase, feel free to reach out to us. We’ll be happy to provide you with the most up-to-date information and assist you with your order.

    At Coody, we strive to make your experience as convenient as possible. We accept various payment methods, including credit/debit cards (Visa, Mastercard) and online banking.

    Our delivery charges vary depending on factors such as the size and weight of your order, as well as your location. We aim to provide transparent pricing and strive to keep delivery charges as reasonable as possible. To get an accurate estimate of delivery charges for your specific order, simply proceed to the checkout page on our website. There, you’ll be able to view the applicable delivery charges before finalizing your purchase. If you have any questions or need further assistance, feel free to contact our customer support team.

    The delivery time for your order can vary based on several factors, including your location, shipping method chosen, and any potential delays in transit. Typically, we aim to process and ship orders within 1-2 business days after payment confirmation. Once your order has been dispatched, the estimated delivery time will depend on the shipping option you selected at checkout.
     
    For domestic deliveries within Malaysia, standard shipping usually takes 3-5 business days, while expedited shipping options may deliver within 1-3 business days.
     
    Please note that these are general estimates, and actual delivery times may vary depending on factors beyond our control, such as unforeseen transportation delays. We recommend monitoring your order’s tracking information for the most accurate updates on delivery status. If you have any specific concerns or need assistance with tracking your order, feel free to reach out to us for assistance.
    At Coody, we take the security and privacy of your data very seriously. Our website employs industry-standard encryption protocols (such as SSL) to ensure that all information transmitted between your browser and our servers remains secure and confidential. This encryption helps protect your personal and financial information, including your name, address, payment details, and any other sensitive data you provide during the checkout process.
     
    Additionally, we adhere to strict data protection regulations and best practices to safeguard your information against unauthorized access, disclosure, or misuse. 
     
    When you make a purchase on our website, rest assured that your data is handled with the utmost care and is only used for the purpose of processing your order and providing you with the best possible shopping experience. We do not sell or share your information with third parties for marketing purposes without your explicit consent.
     
    If you have any concerns about the security of your data or would like more information about our privacy practices, please refer to our Privacy Policy or feel free to contact us for assistance.
    Yes, absolutely! We provide an invoice for every order placed on our website. After you successfully complete your purchase, you’ll receive an order confirmation email that includes a summary of your order details, including the items purchased, quantities, prices, and any applicable taxes or shipping charges.
     
    Additionally, you can access the invoice for your order directly from your account on our website. Simply log in to your account and navigate to the order section.
     
    If you require any additional assistance or need a copy of your invoice, please don’t hesitate to reach out to us. We’re here to help!